Frequently Asked Questions
Note: Please be sure you have entered your postal code above to see the most relevant and specific answers to your questions.
Shopping at Leons.ca
How does Leon's online work?
As one of Canada's leading retailers, Leon's is pleased to bring you the best in online shopping. Browse our tremendous selection of merchandise and use our interactive tools to find everything for your home. Ready to order? Your items are in-stock, nearby, and can be delivered quickly and inexpensively. Select your delivery date, place your order online and you’ll soon receive your merchandise from one of our local stores that knows home delivery and will always be there to help. There is also in-store pick-up available.
Where can I see your products in a store?
With 84 locations across Canada, it's likely there's a Leon's store near you. To see our products in a local Leon's store, enter your postal code and we’ll direct you to the nearest Leon's location. Interested in seeing a particular item? On that item's Product Details Page, you can see at what store the item can be picked up. Please call that store before heading out however, to get more up-to-the-minute availability information. You can use the Store Locator to find any store's phone number.
I saw an item in one of your stores, but I can't find it on your site. How can I buy it?
Try finding it on our site by typing information about the item into the search box at the top right hand side of each Leon's website page. The best results will be with the SKU number of the item you are looking for.
What about delivery?
Shopping online with Leon's gives you the same experience as if you had shopped in person at one of our showrooms. We provide you with the same delivery service, and we're close by should you need help. We think it’s the best of both worlds – the convenience of online shopping plus the efficient local service of your nearby Leon's store.
Why do you need my postal code?
We won’t sell to you until we’re sure we have a store in your area that can ensure smooth delivery of your order. We use your postal code to:
- Let you know immediately if we have a store that delivers to your area
- Tailor our selection to make sure you see only items that can be delivered to you
- Offer you special pricing that may only be available in some areas
- Help you find a local store in case you want to see an item in person.
Can I order by phone?
Yes, we accept phone orders. If you know the SKU number of the item you wish to purchase, we gladly accept a small deposit ($50 by major credit card) over the phone to reserve your item. Just call the Leon's store nearest you.
Are online items and offers available in all store locations?
Most items and offers are available in our store locations with the exception of our franchise locations, who may not carry all items or participate in all promotions offered on our website. Please contact the store location nearest to you for more details.
Registration & Privacy
How do I become a Leon's Preferred Customer?
All you have to do is register and create your personal Leon's Account. The process takes only a moment and you’re done! You will receive notice of sale events and exclusive web-only offers if you so choose by checking the box to sign-up.
What if I forget my password?
Go to the Login area of our website and click "Lost Your Password." Enter your email address and we’ll send your Leon's password.
Do you share my information with anyone?
Why is ordering online safe?
At Leon's, our customers are our number one priority. That’s why we go to such great lengths to guarantee the security of all credit card transactions. We use the best technology available to encrypt (scramble in code) all personal data you share with us, including your credit card and telephone numbers, name and address. See details here to learn more about Leon's Security Policies.
Delivery & Pick-Ups
How will my order be delivered?
Leon's delivers thousands of orders a day, quickly and efficiently.
Here’s how it works:
- Complete your order on the Leon's website.
- Your order is then submitted for fulfillment.
- When we accept your order, we will charge your credit card and provide you with:
a. your Delivery Document Number – this is the reference number we will use for your delivery
b. contact information for the service representatives that can answer questions about your delivery.
- After your order is accepted, you can track your order on our website by clicking “Order History” in your Leon's Account.
Throughout the process, you’ll be taking advantage of some of the most advanced delivery systems in the industry. And, you will always have a local contact that can help you with any questions before or after your delivery.
When will my order be delivered?
Because Leon's has an extensive network of stores, your merchandise will be delivered fast – in days, not months, in most cases. Plus, we let you choose the delivery date for in stock products, before you check out so there's never a question as to when you'll receive your merchandise. Availability is displayed on the Product Details Page of each product. In the Delivery / Pickup section of the Shopping Cart, we check the inventory at a store near you, and check the times that delivery teams will be in your neighbourhood. At Leon's, we want you to know exactly when you can get your merchandise, and let you choose a convenient day to receive it. You are also able to pick up any item for free in a local store. Sounds simple, but we're the only furniture website that offers this level of visibility and flexibility.
OK, I understand I'll get the details in the cart, but can you give me a hint about delivery time?
Our average delivery time is currently 7 days. Once your order is placed, you may contact the delivery store location for more accurate information regarding your delivery.
Can I pick up my merchandise?
Yes – when you place an order on our website, in most cases you can pick up your items at a Superstore near you for free. You'll be able to schedule a free pick-up date at your convenience. The Product Details Page of each product will tell you when items can be picked up
Here's how to place an order for free pick-up:
- Go to your Cart
- Within the Delivery / Pickup section, select the "Pickup" option
- The 5 closest stores based on your postal code will be shown, with available pick up dates
- Select the store from which you'd like to pick up your merchandise.
- Select "Save & Continue"
- Select your payment method and proceed to checkout
- Once your order is placed, we'll send you an email confirmation of your order containing the pickup store information.
- On the back end, we alert the warehouse to expect a pick-up on the date you have selected.
- To pick up your merchandise, bring a printed copy of your email, a picture ID and the credit card used to place your order to the warehouse on your pick-up date. PLEASE NOTE: You will not be allowed to pick up your items if you do not bring your picture ID, credit card used to place the order and confirmation emails. Orders can only be picked up at certain Leon's stores. Items picked up will be in their original packaging. Any assembly required for these items is the responsibility of the customer.
I am not able to select a delivery date in the cart – what happened?
There are cases where demand for a particular collection is higher than we had anticipated. In these cases, we show you our expected shipping date. Once an item has been restocked, you will be contacted by the delivery store to schedule a delivery date. If you have questions, you can email us at email@example.com with your order number, and we will be happy to provide any updated information about your order.
Instead of a date I see "Your Cart Contains Special Order Items", what does this mean?
This message is shown when your cart contains 1 or more special order products. Once stock arrives for your product(s), you will be contacted to schedule a more accurate date with your delivery store.
How can I see the status of my order?
To view the status of your order, simply login to your Leon's Account in the "Order History" section and select the order you want to review.
Can I change my delivery date?
Yes, the delivery date of your order can be changed — up until 48 hours before your delivery date. To change the date of delivery, simply contact your delivery store to update the date on your order.
Will my furniture be assembled for me?
We will uncrate or unpack your new furniture purchase (with the exception of ready to assemble products) and we will set it in place.
Do you install appliances and electronics?
For delivery of appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges, we will uncrate and move your new purchase into place, but for insurance reasons our drivers cannot connect it to electrical, plumbing or gas outlets. For installation services, contact the customer service department of the Leon's store nearest you and request installation services for an additional fee. All built-in appliances, such as wall ovens and microwaves, will be left in cartons unless otherwise requested.
Smaller electronic items will be left in their original packaging. Larger size televisions will be removed from the carton. We do not mount or connect any electronics. A restocking fee may apply if uncrated televisions do not fit through doorways or into basements. Please measure the unit and your premises prior to delivery.
Can I cancel my order?
Once you place your order, you will receive the contact information of your delivery / pickup store, who will assist you with cancellation requests.
NOTE: Special Order products cannot be cancelled.
What is your return policy?
All sales are final. However if you discover concealed damage you have 72 hours to report it. Just call the customer service department of the Leon's store nearest you.
What if my merchandise arrives damaged?
If any damage is found when opening your furniture or appliance order, simply call our customer service department of your Leon's store within 3 days of receipt. Furniture and appliances will be repaired free of charge by Leon's or our agent. If the item cannot be repaired you will be offered an exact replacement at no extra charge. A reselection will be offered if no replacement is available.
All electronic sales are covered under the manufacturer warranty. A card detailing this warranty is packed with each article and is honoured by any of the manufacturer's approved service depots. Items cannot be exchanged without authorization from the manufacturer. If picked up the item must be returned by you. Our trucks will exchange delivered items only.
Does Leon’s offer a warranty on its merchandise?
All merchandise purchased at Leon’s (excluding markdown and "As Is" sales) are covered by the manufacturer’s warranty. If a problem should arise, just call the customer service department of the Leon's store nearest you. We promise we will do whatever we can to make you happy.
Can you deliver outside Canada?
Sorry, we cannot deliver outside Canada at this time.
Pricing & Payments
Please note, all prices on this website are in Canadian dollars.
Are the prices in my Shopping Cart guaranteed?
Leon's makes every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order.
Please note, we reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified and your order will be cancelled and refunded.
Please also note that promotions on Leon's expire at midnight Eastern Time on the date indicated on Product Pages and Shopping Carts.
What types of payments do you accept?
Leon's accepts Visa (credit and debit), MasterCard, and American Express as types of online payment. We also accept Leon's Visa Desjardins cards for financing, in certain areas (Outside Quebec). Unfortunately we cannot accept Leon’s Citi cards, cheques or other means of payments at this time.
Because we are not able to validate card addresses and security codes, we also cannot accept credit cards issued outside the United States and Canada at this time.
Do you sell Gift Cards?
Yes we do have gift cards available for sale in our store locations. Cards may be purchased in any denomination and may be used at any of our Leon's store locations across Canada. Unfortunately we cannot accept Leon's gift cards as payment online at this time.
I have a Leon’s gift card – can I redeem it online?
Currently we cannot accept Leon’s gift cards as payment online.
Do you charge my credit card at the time I place my order?
We will authorize and charge your card when you complete your order. Payment requirements are explained fully during the checkout process.
Do you accept COD orders?
We cannot accept COD orders. All orders must be paid in full prior to delivery.
Do you offer protection for the products you sell?
Yes, we offer protection plans for upholstered and leather furniture, mattresses, and extended warranties for appliances and electronics.
How can I protect the merchandise I purchase?
The "Warranty" section of your cart, will list any available protection options for the items in the cart . Simply select the protection option and select "Save & Continue".
Where can I see more details about these protection programs?
What if I have questions about a product?
One of the benefits of Leon's is that there’s always someone nearby to answer any questions you may have. If you’re looking at an item and have questions, you can use the Store Locator and you’ll see the phone numbers of local stores waiting to answer your call. Prefer not to pick up the phone? You can email firstname.lastname@example.org with your inquiry – be sure to include the SKU number or link to the product page about which you have a question. You may also chat with Leon's Customer Care department during the week by clicking "Chat Now" at the bottom of the website.
What if I have questions about my order?
As soon as your order is placed at Leon's, local service representatives are available to help with your order. We will send you the phone number for the delivery / pickup store within your email confirmation.
What do I need to qualify for your finance plans?
You must have a Leon's Visa Desjardins card in order to qualify for our finance plans.
How do I apply for a Leon's Visa Desjardins card?
You may apply for a Leon's Visa Desjardins card in one of our store locations or online. In store is a much quicker process as you may purchase and apply at the same time. If you apply online, you must wait for your Leon's Visa Desjardins card to be sent in the mail before you can purchase.
What do I need to qualify for a Visa Desjardins card?
All applications are submitted to Visa Desjardins for approval. You must provide Canadian issued Identification, Address, Employment and Income information. Valid ID includes driver's licence, passport, birth certificate, permanent resident card, landing card, certificate of indian status.
How do I know if I am approved?
If you apply in store, you may be approved immediately. If not, you will be contacted once the application is approved. If you apply online, you will receive an email within 48 hours. You may also contact 1-800-343-3539 with the online confirmation number with any inquiries.
Where can I make a payment to my Visa Desjardins account?
You may pay at any banking institution. You may also pay in most Leon's store locations by cash or debit card. You must have your Visa Desjardins statement when making a payment in a Leon's store. If you wish to pay by cheque, please send the cheque by mail directly to Visa Desjardins, using the statement payment stub and envelope included in your invoice from Visa Desjardins.
Can I finance my online order?
Yes, however you must have a Leon's Visa Desjardins card in your possession.
- For online orders, 15% of your order total will be charged at the time of purchase.
- The remaining 85% of your order will be financed based on the finance plan you selected.
- The Ship To information for your order MUST match the Bill To information on file for your Leon's Card at Visa Desjardins.
- The Cardholder MUST be present at delivery to present your Leon's Visa Desjardins Card and to sign your receipt.
- Both the Cardholder and the Leon's Visa Desjardins Card must be present if picking up merchandise from our store. Authorization is required at that time in order for merchandise to be released.
How do I obtain information about accessibility at Leon’s?
Leon’s is committed to providing the best possible service to all of our valued customers, including customers with disabilities. If you require special accessibility accommodation please speak directly with a manager at your nearest Leon’s location, or email your request to email@example.com Someone will respond to you within 72 business hours. We will do everything reasonable to meet and exceed your expectations and make your experience with Leon’s Furniture as positive and comfortable as possible.